Shipping and Delivery Policy
Last updated: June 29, 2026
This Shipping and Delivery Policy ("Policy") explains how GetUs ("the Company," "We," "Us," or "Our") processes, ships, and delivers physical NFC card orders placed through the GetUs website and mobile application ("the Service"). This Policy does not apply to digital vCard profiles or subscription plans, which are delivered electronically and activated instantly upon purchase.
By placing an order for a physical NFC card through GetUs, You ("the Customer," "You," "Your") agree to the terms of this Policy.
1. Order Processing
Processing Time
Orders are typically processed within 3-7 business days of purchase. Processing includes verifying payment, preparing Your card design, and personalizing the NFC card with Your digital profile link.
Order Confirmation
Once Your order is placed, You will receive a confirmation email/notification with Your order details. A separate notification will be sent once Your order has shipped, including tracking information where available.
Customization and Delays
Orders that include custom designs, logos, or personalized details may require additional processing time. We will notify You if Your order requires extended processing due to customization requirements.
2. Shipping Destinations
GetUs currently ships to the following locations:
- Domestic Shipping: India
- International Shipping: Currently unavailable
If Your delivery address falls outside Our serviceable areas, We will notify You and issue a full refund for the affected order.
3. Shipping Methods and Delivery Timeframes
Shipping Method , Estimated Delivery Time ,Shipping Cost
Standard Shipping: In 7 days , fee/free – As per company policy
Express Shipping: In 5 days,
Delivery timeframes are estimates and begin from the date an order is shipped, not the date it is placed. Actual delivery times may vary based on Your location, courier performance, and other factors outside Our control.
4. Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout based on Your delivery location and selected shipping method. GetUs may offer free shipping on orders above a certain value or during promotional periods, as communicated on the website or application.
5. Delayed, Lost, or Missing Shipments
Delays
While We aim to meet estimated delivery timeframes, delays may occasionally occur due to courier issues, weather, customs, or other circumstances beyond Our control. We appreciate Your patience in such cases and will assist in tracking Your shipment.
Lost Shipments
If Your order does not arrive within 7 days after the estimated delivery date, please contact Our support team. We will investigate with the courier and, where appropriate, arrange a replacement or refund.
Incorrect Delivery Address
GetUs is not responsible for delays or non-delivery caused by an incorrect or incomplete shipping address provided at checkout. Please ensure Your address details are accurate before placing an order. If You need to correct Your address after placing an order, contact Us as soon as possible — changes can only be made before the order has shipped.
6. Damaged or Defective Items on Arrival
If Your NFC card arrives damaged, or defective please contact Us within 24-48 hours of delivery, along with photos of the item and packaging. We will offer, at Our discretion, a free replacement or a full refund, including any shipping charges paid.
7. Failed Delivery Attempts
If a shipment is returned to Us due to an incorrect address, refused delivery, or repeated failed delivery attempts by the courier, We will contact You to arrange re-shipment. Additional shipping charges may apply for re-shipment in such cases.
8. Contact Us
If You have any questions about Your order, shipment, or this Shipping and Delivery Policy, please contact Us at: