Refund and Cancellation
Last updated: June 29, 2026
This Refund and Cancellation Policy ("Policy") outlines the terms under which GetUs ("the Company," "We," "Us," or "Our") handles refunds, cancellations, and returns for purchases made through the GetUs website and mobile application ("the Service"), including physical NFC cards, digital vCard profiles, and any associated subscription plans.
By purchasing or subscribing to any product or service through GetUs, You ("the Customer," "You," "Your") agree to the terms of this Policy.
1. Overview of Products and Services
GetUs offers:
- Physical NFC Cards— smart cards embedded with NFC technology, linked to a digital vCard profile.
- Digital vCard Profiles — online profiles accessible via the GetUs website and application.
- Subscription Plans — recurring paid plans that unlock additional features, customization, or profile hosting on the GetUs platform.
The terms below apply differently depending on the type of product or service purchased.
2. Physical NFC Card Orders
Cancellation Before Shipment
You may cancel an order for a physical NFC card at any time before it has been shipped, by contacting Our support team. Once a cancellation request is confirmed, a full refund will be issued to Your original payment method.
Cancellation After Shipment
Once an order has been shipped, it cannot be cancelled. You may instead initiate a return once the product is delivered, subject to the conditions in Section 3.
Order Changes
Requests to change shipping address, card design, or profile details must be submitted before the order enters production. Once production has begun, such changes may not be possible.
3. Returns and Refunds for Physical Products
Eligibility Window
You may request a return and refund within 7 days of receiving Your physical NFC card, provided that:
- The card is unused, undamaged, and in its original packaging.
- The card has not been activated or linked to a live digital profile.
- Proof of purchase (order ID or receipt) is provided.
Non-Returnable Conditions
Refunds will not be provided where:
- The card has been activated, engraved, personalized, or customized at Your request.
- The card shows signs of use, damage, or tampering.
- The return request is made after the eligibility window has expired.
Return Process
To initiate a return, contact Our support team with Your order details. Once Your return is approved, We will provide instructions for sending the product back. Refunds will be processed only after the returned item has been received and inspected.
Refund Timeline
Approved refunds will be processed within 3 business days of the returned item being received and inspected. Refunds will be credited to Your original payment method. Depending on Your bank or payment provider, it may take additional time for the refund to reflect in Your account.
Shipping Costs
Original shipping charges if any are non-refundable, unless the return is due to a defective product or an error on Our part (e.g., wrong item shipped). Return shipping costs, unless caused by Our error, are the responsibility of the Customer.
4. Digital vCard Profiles and Subscription Plans
Free Trials
If GetUs offers a free trial period for any subscription plan, You may cancel at any time during the trial without being charged. If You do not cancel before the trial ends, You will be automatically charged for the selected plan.
Subscription Cancellation
You may cancel Your subscription at any time through Your account settings on the GetUs website or application, or by contacting Our support team. Cancellation will stop future billing but will not generate a refund for the current billing period already paid.
Subscription Refunds
- Subscription fees are generally [available/not available] once a billing cycle has started.
- If You believe You were charged in error, or experienced a significant service outage or defect that prevented use of the Service, please contact Our support team within 3 days of the charge. Refund requests will be reviewed on a case-by-case basis.
Downgrades and Plan Changes
If You downgrade Your subscription plan, the change will take effect at the start of Your next billing cycle. No partial refunds will be issued for the unused portion of a higher-tier plan.
5. Defective or Damaged Products
If You receive a physical NFC card that is defective, damaged in transit, or does not match Your order, please contact Us within 24 to 48 hours of delivery with photos of the product and packaging. We will offer, at Our discretion, a replacement or a full refund, including any applicable shipping charges.
6. Non-Refundable Items and Services
The following are not eligible for refund or cancellation:
- Customized or personalized NFC cards, once production has started.
- Digital services already delivered or consumed (completed design work, activated profiles).
- Promotional, discounted, or bundled purchases explicitly marked as final sale.
7. How to Request a Refund or Cancellation
To request a cancellation, return, or refund, please contact Our support team through:
- Email: support@getus.online
Please include Your order ID, registered email address, and a brief description of the issue to help Us process Your request efficiently.
8. Processing and Payment Methods
All refunds are issued to the original payment method used at the time of purchase. GetUs is not responsible for delays caused by Your bank, card issuer, or payment provider once a refund has been processed on Our end.
9. Changes to This Policy
We may update this Refund and Cancellation Policy from time to time to reflect changes in our products, services, or legal requirements. Any changes will be posted on this page with a revised "Last updated" date. Continued use of the Service after such changes constitutes Your acceptance of the updated Policy.
10. Contact Us
If You have any questions about this Refund and Cancellation Policy, please contact Us at: